Life Insurance Claims

Support and Manage
Claims Information
Life Insurance Claims

Life Insurance Claims

We're sorry for your loss. This site is here to help you navigate the claims process with ease.

We’re here to guide you through the claims process

File a new claim online Continue your claim

Want to submit your claim on paper? Click to download a claim form

Need your policy number? Let us help you find it

Claim Form Basics: What You Need to Know

This video will introduce you to the claims process and your potential payout options. If you have any concerns before starting your life insurance claim, please watch this video and contact us with any questions you may have.

Step-by-Step: Filling Out Your Claim Form and Making Your Payout Decision

Learn how to fill out your life insurance claim form step by step. This video walks you through key sections, explains what information you’ll need, and highlights important tips to avoid delays. It also provides information to consider when making your claim payout decision.

How to Submit Your Life Insurance Claim

Ready to send in your claim? This video shows your submission options—and shares helpful reminders to ensure everything is complete for faster processing.

Empathy, supporting you through loss

Learn how Empathy can support you through the emotional and practical challenges that follow a loss. If you would like to register for bereavement services from Empathy, your life insurance claim kit will provide information on how you can register.