Resources

Helpful Resources

Quick and easy access to MetLife customer support services and resources.

Planning for the future

Estate Planning Services^1,2
(Supplemental Life only)

Services
Employees who are covered under the Group Universal Life (GUL) Plan can have unlimited face-to-face access with a MetLife Legal Plans’ attorney to prepare or update a will, living will, Power of Attorney and other estate documents. And, anyone can have unlimited access to create and execute key estate planning documents online by answering a few simple questions. A will not only allow you to control how your assets will be distributed, but also allows you to appoint a guardian if you have any minor children at your death.

Visit

MetLife Legal Plans
Visit Website

Documents

Estate Planning Guide
Download File

Support through difficult times

Beneficiary Grief Counseling³
(Supplemental Life only)

Services
MetLife’s grief counseling service provided at no extra charge on MetLife's Group Basic Term and Accidental Death & Dismemberment, Voluntary Accidental Death & Dismemberment, and Group Universal Life Insurance Plans provides beneficiaries with counseling from a network of licensed counselors to help them cope with grief following the death of a loved one. The service provides up to five confidential counseling sessions per event — either face-to-face or by telephone.

Call or Visit

TELUS Health
1-866-307-1405

metlifebene.telushealth.com
Username: metlifebene
Password: support
Visit Website

Total Control Account⁴

Services
The Total Control Account (TCA) is a settlement option that provides your loved ones with a safe and convenient way to manage life insurance proceeds. They’ll have the convenience of immediate access to any or all of their proceeds through an interest-bearing account with unlimited check-writing privileges. The Total Control Account also allows beneficiaries time to decide what to do with their proceeds.

Call

For questions regarding Total Control Account
1-800-638-7283

Estate Resolution Services^SM (ERS)⁵

Services
The Group Universal Life plan includes access to estate resolution services through MetLife Legal Plans attorneys. ERS provides the insured employees’ Executor/ Administrator and Beneficiaries with the personal support of a MetLife Legal Plans attorney, in person or via telephone.

Call

MetLife Legal Plans
Enter your company name
Group Number: 191110
1-800-821-6400

MetLife Basic Term Life and Accidental Death & Dismemberment (AD&D) or Voluntary Accidental Death & Dismemberment (VAD&D)⁶

Call

Customer Service Center
Hours: Monday through Thursday 8:00 AM to 8:00 PM ET, and Friday 8:00 AM to 5:00 PM ET
1-800-MET-6420

¹ Will Preparation is offered by MetLife Legal Plans, Inc., Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, Rhode Island. For New Yorks it used cases and principally located, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service.

²Digital Estate Planning with online notary is only available to individuals covered by supplemental term life insurance, Worksite Whole Life, and certain GVUL/GUL plans and is not available for individuals residing in GU, PR or VI. Domestic partnerships are not currently supported; however, if you have supplemental life coverage and are in a domestic partnership, you may use a MetLife Legal Plans attorney for your planning needs. Group legal plans are provided by MetLife Legal Plans, Inc., Cleveland, OH. In certain states, group legal plans are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, RI. Online Notary is not included with basic or dependent life. Digital Estate Planning without online notary is available to all individuals regardless of any MetLife relationship or product, except those residing in GU, PR and VI.

³ Beneficiary Grief Counseling services are provided through an agreement with TELUS Health. TELUS Health is not an affiliate of MetLife, and the services TELUS Health provides are separate and apart from the insurance provided by MetLife. TELUS Health has a nationwide network of over 30,000 counselors. Counselors have master’s or doctoral degrees and are licensed professionals. This program is available only to beneficiaries of MetLife group Life Insurance programs. Events that may result in a loss are not covered under this program unless and until such loss has occurred.

⁴ Subject to state law, and/or group policyholder direction, the Total Control Account is provided for all Life and AD&D benefits of $5,000 or more. The assets backing the Total Control Account (TCA) are maintained in the general account of MetLife or the Issuing Insurance Company. These general accounts are subject to the creditors of MetLife or the respective Issuing Insurance Company. MetLife or the Issuing Insurance Company bears the investment experience of such assets and expects to earn income sufficient to pay interest to TCA Accountholders and to make a profit on the operation of the TCAs. Regardless of the investment experience of such assets, the effective annual rate on the Account will not be less than the rate guaranteed on the welcome guide. The TCA and other available settlement options are not bank products and are not insured by the FDIC or any other governmental agency. In addition, while the funds in your account are not insured by the FDIC, they are guaranteed by each state’s insurance guarantee association. The coverage limits vary by state. Please contact the National Organization of Life and Health Insurance Guaranty Associations (www.NOLHGA.com or 703-481-5206) to learn more. FOR FURTHER INFORMATION, PLEASE CONTACT YOUR STATE DEPARTMENT OF INSURANCE.

⁵ Estate Resolution Services are offered by MetLife Legal Plans, Inc., Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan General Insurance Company Warwick, Rhode Island. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

⁶ AD&D insurance does not include payment for certain losses as described in more detail in your certificate. Specific information pertaining to your insurance can be obtained by contacting your benefits administrator or MetLife.

Nothing in these materials is intended to be advice for a particular situation or individual. Please consult with your own advisors for such advice. Like most group insurance policies, insurance policies offered by MetLife contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for keeping them in force. Please contact your benefits administrator or MetLife for costs and complete details.