Life Insurance Claims

How to file a life insurance claim

1. The benefits administrator receives notification of a death.
2. The benefits administrator enters the date of death in EBS.
3. PEBA sends a daily file to MetLife that includes employer and beneficiary details.
4. PEBA mails a condolence letter and claim form to the beneficiary on file.
5. MetLife loads the file into its system. MetLife will pay the claim within five business days if all information is complete.