Why your email isn’t working with Erica Dhawan

ABOUT THIS EPISODE
Today’s guest describes us all as immigrants to the new world of work. With a workforce that spans at least 4 generations, she believes that many of us need to learn a new way of communicating in order to adapt to a hybrid workplace. Erica Dhawan is a speaker, researcher and the author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance. In this episode, she told me the subject line of an email is the new eye contact and a follow up or recap email is the firm handshake of the previous era.