Leadership Council

Leadership Council

Leadership Council

Cynthia Smith 

Senior Vice President of Regional Business & Distribution Development

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken

  • Diversity, Equity, and Inclusion is weaved into the fabric of my business. It is important to have a culture where everyone can be successful. Equally important, our largest trading partners want to work with insurance providers that do the right things for our employees, customers, and our communities. Getting this right improves our ability to effectively compete.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • As a member of the Global DEI Leadership Council, I know the senior leaders at MetLife understand the value of DEI and are committed. My desire is that this belief and commitment become pervasive at all levels of the business. A deeper understanding across the business will result in good things for our people, our customers and our shareholders.

Nancy Mueller Handal, CFA

Head of Private Fixed Income and Alternatives within MetLife Investment Management

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken

  • DEI is extremely important to me as a leader in MetLife Investment Management as a diversity of perspectives and backgrounds leads to a more well-rounded and content employee base and, ultimately, better investment decisions.
  • MetLife Investment Management has emphasized the need to improve diversity through investment decisions, using our capital deployment to impact change in the industry.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • I’d like the DEI Leadership Council to expand our learnings across all business lines and build a cohesive understanding of the critical role that DEI plays in winning the future.

Michelle Froah

SVP, Global Marketing Strategy & Sciences, Global Brand & Marketing 

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken

  • Our talent needs to represent the diverse customers and communities that we serve which is why DEI is critical to our ability to anticipate customer needs and expectations through real insights we can drive to action. Having a diverse team who is also inclusive in the way they work helps add invaluable context as we listen and understand our customers and the external marketplace. This leads to better innovation, better products, and better relationships.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • We all bring something unique to the DEI Leadership Council and as an engineer turned marketer, I’m hoping to combine my passions for DEI and STEM to bring more diversity and creative customer problem solving to our marketing and data sciences teams.

Nuria Garcia

Head of EMEA

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken

  • When all employees feel respected and valued, the outcome in terms of customer focus and business impact is exponential. Working in such an environment is what I strive for. I encourage the right behaviors through training and by example, while promoting our diverse talent agenda in a very intentional manner.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • I want us to set the tone across MetLife with our ambition and, by championing impactful initiatives, succeed in the delivery of our common goals.

Siyi Sun

Senior Vice President of MetLife Inc. and is appointed CEO/General Manager of Sino-US United MetLife Insurance Company (“MetLife China”) 

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken

  • I believe when employees feel valued, respected and heard, they will bring their best selves to work. A diverse workforce will deliver better performances.
  • In MetLife China, we have created a gender equity career development path within the Company. As a result, 49% of management positions in MetLife China are held by female employees.
  • Our Agency force comprises of 60% female talents as of 2020. We help them balance career and family obligations by providing flexibility in work schedules and locations, with digital tools.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • I would like the DEI Leadership Council to further advance gender, ethnical, and racial diversity across MetLife.

Merrilee Matchett

Executive Vice President and Head of Global Customer Service and Operations

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken

  • Diversity, Equity, and Inclusion

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • As a member of the Global DEI Leadership Council

Pawan Verma

Executive Vice President and Global Chief Information Officer of MetLife 

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken?

  • Pawan has seen the power of diverse teams in action and is a strong believer that diversity, inclusion and belonging drive innovation and greater organizational success. He’s proud to be a member of the MetLife Diversity, Equity & Inclusion Council, a sponsor of MetLife Girls Who Code, and a founding member of TechPACT, an organization committed to addressing inequality in the technology space.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • Pawan believes that MetLife has the power to be a leading voice in the DEI space — not just in insurance and technology — but across industries. By sparking conversations, championing causes and leading the way to opportunity that’s truly equal for all, we can unleash change that makes a difference for people all over the globe.

Todd Katz

Executive Vice President for MetLife’s U.S. Group Benefits business

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken?

  • A champion for DEI, Todd continues to take steps to build a diverse and inclusive culture ranging from sponsoring MetLife’s 10-year Women in Sales program to expanding internships and sales training programs to create a more diverse talent pipeline. Todd and his team are bringing MetLife’s purpose to life by developing products and services for underserved communities. In 2021, the Group Benefits team embarked on a partnership with the National African American Insurance Association to create opportunities to engage with local chapters, coach student competitions, and participate in events and career fairs.

Michel Khalaf

President and CEO

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken?

  • At MetLife, we are driven by our purpose of building a more confident future for our employees, customers, shareholders and communities. We will only succeed if that future is a diverse, equitable and inclusive one.

What’s one thing you’d like the DEI Leadership Council to accomplish?

  • I really think out CEO should have a POV here. Please include content.

John McCallion

Title

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken?

  • Having an inclusive culture is paramount to having a high-performing team, and we must leverage diverse and unique capabilities to make the best decisions for our employees, customers and shareholders. That’s how we build a more confident future for all of our stakeholders.

Bill O’Donnell

Title

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken?

  • In Finance, we are focused on driving career progression through experiences, and building a learning-oriented and inclusive environment that allows team members to acknowledge mistakes, speak up and constructively offer different views. We believe this combination will accelerate learning agility and provide our employees the tools they each need to grow and develop their careers.

Susan

Title

DEI focus area

Why is DEI important to you from the perspective of your business or function and what actions have you taken?

  • Diversity, Equity, and Inclusion is weaved into the fabric of my business. It is important to have a culture where everyone can be successful. Equally important, our largest trading partners want to work with insurance providers that do the right things for our employees, customers, and our communities. Getting this right improves our ability to effectively compete.

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