We're here to help! See common help items below or, for other help or questions, please reach out! You can reach a live person by phone 24 hours a day, 7 days a week—or email us. Our contact info is on your ID card, or see our contact information below.
If you have an emergency, seek care immediately and then contact us at your earliest convenience. Your health and safety are the priority, so contact us once you are safe or have your provider reach out on your behalf. They can use your ID card for our contact information, and we will work with them directly.
War, violence, and political uncertainty can cause stress, anxiety, and other responses, even if you are not directly affected by a situation. Read more about dealing with crisis situations in our flyers below.
Acts of violence, whether they occur locally or abroad, can affect our sense of safety — about the present and the future. This article provides information on ways to cope..
Recognizing the normal and natural reactions to traumatic events is the first step to being able to cope with the personal aftermath of trauma. Understand the reactions you may be experiencing right now and read strategies to help you get through this challenging period.
While the effects of a traumatic event may sometimes last months or even years, there are some steps that can be taken immediately to help reduce the negative impact.
For a parent or guardian, a traumatic event is frightening. It can be even more frightening and unsettling for children. Like the adults around them, they too experienced the same event. Read more about potential reactions you might see in your child and what you can do to help.
There are two types of evacuation services that may be part of your plan: emergency medical evacuation coverage and political/security evacuation coverage. Customer Service is trained to coordinate all facets of evacuations to ensure you quickly and safely receive the care you need. If you are ever in an evacuation situation, our evacuation partner, AXA Assistance, will work with MetLife to support you and provide enhanced care.
Our customer service teams are local experts, well-versed in the nuances of your region’s healthcare system. We can help you find a doctor, answer benefits questions, and process your claims—regardless of time zone or geography. You can reach a live person by phone 24 hours a day, 7 days a week—or email us.
