PAY & CLAIM
Pay and claim
Ifyourdoctor
Find a doctor
We have a large global network of more than 1.3 million direct pay providers that ensures you have a hassle-free experience when going to the doctor.
A direct pay provider is one who has agreed to bill MetLife directly instead of you. This makes going to a healthcare provider more convenient
Find a direct pay provider
There are three easy ways to find a doctor near you:
Telemedicine
Use our telemedicine network to connect to a doctor virtually. To learn more about this process, go to https://www.AXAteleconsultation.com/
MetLifeWorldwide.
Contact us
Contact us for a provider recommendation using the contact info on your ID card.
Search eBenefits
Search the Online Directory on eBenefits at eBenefits.metlife.com. Once logged in, click the “Find Providers” tab.
Find a provider webinar
Watch our find a provider webinar for a demonstration of how to use our telemedicine app as well as eBenefits.
Your ID card
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Guarantee of Payment
We offer complete flexibility in finding a doctor you love. If there are no direct pay providers in your location (or you already have a doctor), request a Guarantee of Payment from us to avoid paying out-of-pocket.
PAY & CLAIM
Pay and claim
Add your doctor to our network
We are focused on providing a hassle-free network experience to ensure you can easily access care without paying out-of-pocket, so we are actively growing our direct pay network. If your preferred provider isn’t in our network, you can nominate them to join. We will try to establish a direct pay arrangement with them if they’re interested.